Support Engineer

Position Overview: 
We are looking for an onsite Support Engineer to join our team in Chancery Lane, London. In this role you will be working on a client site and dedicated to a single customer, with the support of a wider technical team.

This role would be perfect for someone with a 1st line support skills set who would like to enhance their technical and client-facing skills to further develop their career.

This is a full time, onsite position.

Salary & Benefits

The budgeted base salary for this role is between £25,000 and £30,000 a year, depending on experience.

Want to know more about life at Mirus? Let our employees show you here!

Responsibilities: 
In this role, you will have the opportunity to:

• Guide users through step-by-step technical solutions at a 1st line level

• End-to-end ownership of a customer ticket, identifying the underlying cause and managing the implementation of a solution (with the support of a Senior Engineer, as required)

• Manage and work to agreed SLAs to ensure that the right technical solutions are delivered in the right way

• Assist with hardware and software installations

• Facilitate one-to-one user training, as required

• Develop professionally by gaining on-the-job experience alongside having the opportunity to attain industry-recognised certifications

Qualifications & Experience: 

The right candidate for this role will have:

• Professional 1st line support engineering experience

• Experience of working in a customer-facing capacity

• Technical experience of Microsoft technologies (Windows Server, Exchange, Office 365) in an administration and troubleshooting capacity

About Us: 
We have been providing our clients with comprehensive IT Support and technology solutions, including cloud services, managed print, telephony, Office 365 applications, cyber security and data recovery, and more, since 2002.

As part of Advania, we are backed by a leading technology services and solutions provider, and the most awarded Microsoft partner in the UK.

At Mirus, we are dedicated to the growth and development of our employees, which is reflected in our diverse learning ecosystem. Whether through self-paced online courses or provider-led training sessions, Mirus ensures that all employees have access to valuable learning opportunities. We offer a range of benefits designed to support training for personal development, business needs, and client requirements.

To find out more about working at Mirus, visit our careers website here.

Our Selection Process:

We are committed to ensuring an equitable experience for all candidates, regardless of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

Please do let us know if you’ll need any reasonable adjustments as part of the selection process by highlighting these on your application form.

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