Role: Senior Project Solutions Engineer

Location: Milton Keynes & Field Coverage 

About Us:
We have been providing our clients with comprehensive IT Support and technology solutions, including cloud services, managed print, telephony, Office 365 applications, cyber security and data recovery, and more, since 2002.

As part of Advania, we are backed by a leading technology services and solutions provider, and the most awarded Microsoft partner in the UK.

Position Overview:

To action the implementation of complex project engineering activities, working with the Head of Professional Services. Ensuring project goals and objectives are met and smooth transition to the ServiceDesk Team.

Responsibilities:

• Understand and provide the definition of project scope, goals and deliverables.
• Understand the definition of the required implementation tasks and resource requirements.
• Understand and assist in the development of all project plans.
• Understand and assist in the planning of project timelines.
• Implement the Project Implementation work, ensuring all activities are actioned in line with project plans and timelines.
• Track and update project activities and deliverables using appropriate tools.
• Constantly monitor and report on progress of the project to all stakeholders.
• Escalate when the project is at risk of not delivering to the agreed requirements or timescales.
• Managing client expectations through clear communications.
• Support colleague development to enable them to deliver technical tasks to Mirus standard and are able to resolve issues confidently and effectively.
• Mentoring team members to ensure processes and levels of service are adhered to.
• Take responsibility for own continual professional development, ensuring up to date industry and technical knowledge.
• Create and maintain customer specific infrastructure documentation.
• Undertake all other reasonable requests.

Where required you may be asked to help provide support to the Service desk and Field Teams, where the additional following responsibilities would be expected:

Manage and work to internal and customer SLA’s, escalating any concerns.

End to end ownership of problem resolution.

Qualifications & Experience:

• Experience of managing or supporting large scale projects.
• Mentoring colleagues
• Experience of working in a customer facing role
• Familiar with working to SLAs to meet both customer and contract requirements.
• Working as part of a wider service delivery function.
• Supporting multi-site clients.
• Expert level of knowledge and application in:

• MS Windows Server Technologies
• Experience of managing or supporting large scale projects.
• Exchange Technologies
• Active Directory
• Firewalls, Router & VPN Technologies
• Office 365
• VMWare
• Microsoft Azure
• Microsoft Intune
• Microsoft Autopilot

• Experience as a Senior Service Desk or Senior Field based engineer supporting SME’s.
• Able to communicate verbally and in writing to both technical and non-technical audiences.
• Creative, analytical problem solver with the ability to apply original and innovative thinking.
• Methodical approach suitable to resolution of client requirements.

Click here to explore our company benefits.

Our Selection Process:

We are committed to ensuring an equitable experience for all candidates, regardless of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

Please do let us know if you’ll need any reasonable adjustments as part of the selection process by highlighting these on your application form.