Consider yourself a night owl?

We have an opportunity for you to showcase your technical support skills in this crucial out of hours role as a 2nd Line Support Engineer.

Working as part of a vibrant and collaborative team, this is a great opportunity to build your career as part of a global business. You will have the chance to work with a wide range of clients and build upon your existing technical abilities through practical work experience and qualifications.

You’re all about being able to ensure Service Level Agreements (“SLAs”) are met and so troubleshooting, maintaining, and supporting a wide range of systems is just as important to you as answering queries and complaints, reporting client-facing risks, and customer feedback.

Requirements

You'll have previously provided support at 2nd line level or above previously. Some of the systems and technologies we work with include:

• Server Infrastructure
• Must be Cape Town based 
• M365
• Cloud
• HP & Dell, Microsoft Server OS through to 2019, Linux, Hyper-V, VMWare, and AD-related aspects of Intune, server rebuilds
• Azure
• Azure AD, ASR, IAAS, PAAS, Subscriptions & Management Groups, Role Based Access Control (RBAC), NSG, Key Vault, Automation, Storage, App Service, Azure SQL
• Backup technologies
• VEAAM, Azure Backup, Backup Exec, MABS
• Active Directory
• DHCP, DNS, Replication, AD sync, GPO, Clustering, DFS
• 3rd party Line of Business application troubleshooting E.G Sage

In addition to the above, you'll be comfortable supporting clients, working to agreed timeframes and providing solutions.

Benefits

Click the following link here: SA Benefits - Advania UK for the list of benefits. In addition, this role offers a shift allowance to compensate for the hours worked.

Hit the apply button to easily share your details with us and we promise to respond quickly.

This is a Hybrid role, Office presence will be required! 

Candidate must be Cape Town Based!