Department: Service Delivery

Locations: Multi Site including London

Yearly Salary - £33-35k + £4,000 Car allowance

About Us:
Mirus IT is seeking a dynamic individual to join our team as Site based service desk engineer, covering multiple clients sites. We pride ourselves on providing top-notch IT support to our clients and are looking for a talented individual to contribute to the success of our service delivery team.

Position Overview:

As a 2^nd Line Service Desk engineer, you will provide deskside and remote technical support to multiple customers, from multiple offices across the Herts / Beds / Bucks region as well as Central London. The role offers exposure to multiple cloud, network and on-prem technologies including 365, Intune and Auto-pilot and is a great opportunity to develop and expand your technical knowledge! You will represent Mirus providing face to face support onsite to all levels of users within our customer base.

Responsibilities:

Ensuring the smooth running of our client’s systems and network infrastructure ensuring they get maximum benefits from them. Activities may include:

• Hardware and software installations.
• Manage and work to internal and customer SLA’s, escalating any concerns.
• Create and maintain customer specific infrastructure documentation.
• End to end ownership of problem resolution.
• Managing client expectations through clear communications.
• Take responsibility for own continual professional development, ensuring up to date industry and technical knowledge.
• Onsite cover (Holiday/Sickness cover for site-based Engineers).
• Undertake all other reasonable requests.

Qualifications & Experience:

Experience as a service desk engineer or field based engineer supporting SME business, with experience Installing, configuring & troubleshooting issues across the following platforms: -

• Microsoft 365 (including Intune and auto-pilot)
• Microsoft Windows 10/11 operating systems
• Microsoft Server (and Exchange) technologies
• Microsoft Office Products
• Apple Mobile Technologies
• Android & Windows Mobile Technologies
• Intermediate level of knowledge and application in 
  • Office 365 Administration
  • MS Windows Server Technologies
  • Exchange Technologies
  • Active Directory
  • Firewalls, Router & VPN Technologies (install, configure & troubleshoot)
  • Group Policies - create, breakdown, troubleshoot issues.
  • Backup Software Technologies

Click here to explore our company benefits. for the list of benefits.

Car Allowance is also included! 

Our Selection Process:

We are committed to ensuring an equitable experience for all candidates, regardless of race, religion, or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

Please do let us know if you’ll need any reasonable adjustments as part of the selection process by highlighting these on your application form.